Please specify whether you are reporting a problem, requesting something, or have a question.
(list of names, can be empty)
(mandatory)
Low: - Minimal impact, can wait. Normal: - Affects work, workaround available. High: - Significant issue, no workaround. Urgent: - Operations disrupted, immediate attention. Critical: - Major failure, multiple users affected.
Please select the type of project you are requesting. If you select 'Other,' specify the details in the Description field.
eg. Data science lead, project manager
For demo/other projects, please type "Other".
For sharing datasets externally
Please mark this checkbox ONLY if you have a very close deadline
** When you mark a request as "blocking" on Zendesk, it signals that it's a top-priority (P0) ticket that needs our immediate attention. If you're reporting a blocking issue, please be sure to include why it's urgent. This helps us make sure your request gets the attention it needs right away! **If a ticket is marked as blocking without a clear reason, our team may adjust the urgency to make sure we’re focusing on the most critical issues. Thanks for helping us prioritize effectively!
If you're having a dataset problem, please enter the dataset ID (e.g. 0491f797-c1ba-43ae)
Please enter the exact dataset name as it is shown in Abstra
You can get the project id from the url https://abstra.owkin.com/projects/projectidxxx
The datacenter you are trying to spawn the workspace in
We support application prepackaged in docker, so please provide the reference to the docker image or code repository
Please explain how this application is going to bring value to your project and if it's a new application request, how this application could bring value beyond your project. Deploying an application is not automated yet and takes resources, so the team has to prioritize properly the requests
Enter the url you tried to access, and which you would like to be whitelisted (e.g. https://github.com/)
Please enter the details of your request. A member of our support staff will respond as soon as possible.
Separate each email address by a line break (new line). Example: John Doe - john.doe@owkin.com
Enter the name of the organisation
Users should know whether they are given static IP adresses or not. - static IP means they always get the same address when they connect to their VPN. In that case they retrieve it by connecting to their organisation's VPN then go to [whatismyip.com] and look for IPv4 address. - If the IP Address is not static, they should retrieve the VPN subnet from their network admins. This will be of the form `xxx.xxx.xxx.xxx/xx`
Please include all the details for the justification of the the external user request creation.
Please reference the codebase which will access Abstra APIs
If yes, please describe